These Terms apply to quotations, projects, goods and services supplied by More Creative Solutions Limited. They are intended to be read with the relevant quotation, specification, artwork approval and any written account agreement.

Company More Creative Solutions Limited

Company number 12522953

Registered office
Southern Works,
Newport Industrial Estate,
Launceston,
Cornwall,
PL15 8EX

Contact
hello@morecreativesolutions.co.uk
01566 777333

1. About these Terms

1.1 In these Terms, “we”, “us” and “our” mean More Creative Solutions Limited. “Customer” means the person, business or organisation purchasing goods or services from us. “Business Customer” means a Customer acting wholly or mainly for purposes relating to its trade, business, craft or profession. “Consumer” means an individual acting wholly or mainly outside those purposes.

1.2 A contract is formed when the Customer accepts our quotation or proposal, issues an instruction or purchase order that we accept, signs an agreement, pays a deposit or makes payment, whichever occurs first. Acceptance may be given by email or other written communication.

1.3 The contract consists of, in descending order of priority: any signed contract or written special terms; our accepted quotation, proposal or scope; any approved specification or artwork; and these Terms. Terms printed on a Customer purchase order or other document do not apply unless we expressly accept them in writing.

1.4 Orders placed through the More Awards website are subject to the separate terms and conditions published on that website. If we issue a More Creative Solutions quotation for an award or trophy project, these Terms apply unless the quotation states otherwise.

1.5 Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded. If the Customer is a Consumer, the Customer’s statutory rights remain unaffected and any conflicting provision will apply only to the extent permitted by law.

2. Quotations, scope and acceptance

2.1 Unless stated otherwise, a quotation is valid for 30 days from its date and may be withdrawn before acceptance. Prices are based on the information, quantities, specification, access arrangements and programme available when the quotation is issued.

2.2 Only the goods, services and deliverables expressly described in the quotation are included. Surveys, planning or advertisement consent, structural calculations, electrical supplies, specialist access, traffic management, making good, removal of existing items, storage, delivery and installation are excluded unless stated as included.

2.3 Prices exclude VAT unless expressly stated otherwise. Delivery, installation, parking, tolls, accommodation, specialist access and other project expenses may be charged where they are not included in the quotation.

2.4 An estimate is an informed indication rather than a fixed price. If the scope, quantities, site conditions, materials, access or Customer requirements change, we may revise the price and programme before continuing.

2.5 We may correct an obvious clerical or pricing error. If an error is identified after acceptance and materially affects the contract, we will notify the Customer promptly and offer the choice of proceeding on the corrected basis or cancelling the affected part without charge for work not already carried out or committed.

2.6 We may use suitably qualified employees, subcontractors and specialist suppliers to fulfil the contract. We remain responsible for the work we have agreed to provide, subject to these Terms.

3. Customer information, content and approvals

3.1 The Customer must provide complete, accurate and timely information, instructions, dimensions, artwork, brand guidelines, technical data and approvals. We may rely on information and measurements supplied by the Customer or its representatives.

3.2 The Customer is responsible for checking proofs, drawings, dimensions, quantities, spelling, contact details, colours, positions and other content before approval. Once approved, the proof or specification is treated as correct and production may begin. Changes or corrections requested after approval may be charged and may delay completion.

3.3 On-screen and printed proofs are for content and layout approval. They are not guaranteed to reproduce the exact colour, texture, scale, brightness or finish of the completed work. Physical samples and colour references must be requested before approval where exact appearance is critical.

3.4 The Customer warrants that it owns, or has permission to use and provide, all names, logos, images, typefaces, copy, data, designs and other materials supplied to us, and that our authorised use of them will not infringe any third-party rights or break any law. A Business Customer will reimburse us for reasonable losses, liabilities and costs arising from a breach of this warranty.

3.5 The Customer grants us a non-exclusive, royalty-free licence to use, reproduce, adapt and process Customer-supplied materials only as reasonably necessary to quote for, design, manufacture, install, maintain and document the project, and for the permitted publicity uses in clause 14.

4. Design, artwork and intellectual property

4.1 Customer-supplied intellectual property remains the property of the Customer or its licensors. 4.2 Unless a quotation expressly states that copyright or other rights will be assigned, we retain all intellectual property rights in our concepts, designs, illustrations, drawings, prototypes, samples, CAD files, production files, technical solutions, software, source files, templates, tooling, methods and know-how. Unused or rejected concepts remain our property and must not be used or copied.

4.3 Once all amounts due for the relevant project have been paid, the Customer receives a non-exclusive, perpetual licence to use the final approved deliverables for the purpose and in the territory reasonably contemplated by the quotation. A wider licence, exclusivity, assignment of copyright or release of editable, source or production files must be agreed in writing and may carry an additional charge.

4.4 Where the project expressly includes the creation of a new logo or brand identity for the Customer, the quotation or a separate written agreement will state which rights are assigned and which background materials, typefaces, templates, techniques or third-party assets remain licensed.

4.5 Third-party materials, including fonts, stock imagery, software, hardware and licensed components, remain subject to their own licence terms. We will identify material restrictions where reasonably practicable.

1. Prices, deposits and payment

5.1 Awards and trophies are customised products. Unless we agree account terms in writing, payment for an award or trophy project is due in full before design, procurement or manufacture begins. Orders made through the More Awards website are also governed by the separate More Awards terms and conditions.

5.2 For other More Creative Solutions projects, Customers without an approved account must pay a 50% deposit before we schedule the project, purchase materials or begin design or production. The remaining 50% is due on completion, unless the quotation states milestone payments or another arrangement.

5.3 For payment purposes, completion includes the point at which the goods or manufactured work are complete and ready for collection, delivery or installation. If the Customer postpones or prevents collection, delivery, installation or final sign-off, the balance becomes due when we notify the Customer that the work is ready.

5.4 Approved account Customers must pay in accordance with their agreed account terms. Our usual account term is 30 days from the invoice date, but the period may vary between Customers and projects. The term stated on the quotation, account agreement or invoice applies.

5.5 Deposits are part-payments and will be credited against the contract price. Work will not normally begin until cleared funds have been received. We may invoice approved variations, additional work, storage and third-party costs as they arise.

5.6 Business Customers must pay invoices in full without deduction, set-off or counterclaim except where required by law. A genuine dispute about part of an invoice does not entitle the Customer to withhold an undisputed amount.

5.7 For late Business Customer payments, we may claim statutory interest, fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 and related legislation, as amended from time to time.

5.8 If an amount is overdue, or we reasonably believe payment is at risk, we may suspend work, withhold delivery, installation, licences and files, remove the project from the production schedule, or require payment in advance. The Customer remains responsible for reasonable resulting delay, storage, remobilisation and supplier costs.

6. Changes, postponement and cancellation

6.1 A requested change is not effective until we accept it. We may provide a variation showing any change to price, materials, specification and programme. Continuing work following written acceptance of the variation, or a clear written instruction to proceed, confirms the change.

6.2 If the Customer postpones or suspends a project, we may invoice work completed, materials ordered, non-cancellable commitments, storage and reasonable remobilisation costs. We may revise the programme and price before restarting.

6.3 Because our work is commonly bespoke, cancellation after approval or commencement may leave materials or work that cannot be reused. If the Customer cancels, it must pay for work completed, materials and services ordered or committed, non-recoverable supplier charges and our reasonable direct losses arising from cancellation. We will take reasonable steps to reduce avoidable loss and will account for any deposit already paid.

6.4 For Consumers, any statutory cancellation rights apply. The usual distance-selling cancellation right may not apply to goods made to the Consumer’s specifications or clearly personalised. If a Consumer asks us to begin a service during a statutory cancellation period, we may request the confirmation required by law and may charge for work properly performed before cancellation.

7. Timescales, delivery and acceptance

7.1 Dates and lead times are estimates unless we expressly agree in writing that a date is fixed. Time is not of the essence. We will use reasonable efforts to meet agreed programmes, but are not responsible for delay caused by late information or approvals, Customer changes, supplier delay, weather, site conditions, access restrictions or events beyond our reasonable control.

7.2 We may make partial deliveries or complete work in stages. Each stage may be invoiced where the quotation provides for staged payments or where delay to the remaining work is outside our control.

7.3 The Customer must inspect goods and completed work promptly. Visible transit damage, shortages or obvious defects should be recorded on delivery and reported to us in writing within five business days. Hidden defects should be reported promptly after discovery. This notification period helps us investigate and does not remove any statutory rights a Consumer may have.

7.4 A minor defect or incomplete item that does not materially prevent safe and reasonable use does not entitle a Business Customer to reject the whole project or withhold the entire balance. We will address valid snagging items within a reasonable period.

8. Site access and installation

8.1 Unless included in our scope, the Customer is responsible for obtaining landlord, freeholder, planning, advertisement, listed-building, highways and other permissions or consents before work begins. Our advice does not amount to confirmation that consent is unnecessary.

8.2 The Customer must provide safe, clear and lawful access at the agreed time, together with any agreed parking, permits, welfare facilities, power, lighting, isolation, traffic control and site induction. The work area must be ready and free from other trades or obstructions likely to cause delay or risk.

8.3 The Customer must disclose known hazards and relevant surveys, including asbestos information, fragile surfaces, concealed services, structural concerns and access restrictions. We may stop or postpone work if conditions are unsafe or materially different from those described.

8.4 Abortive visits, waiting time, additional access equipment, return visits and remobilisation caused by a site not being ready, access being refused, inaccurate information or matters outside our control may be charged at our prevailing rates.

8.5 Opening up, concealed structures, buried or hidden services, unknown substrates and other latent conditions are not included unless expressly stated. If discovered, we will explain the issue and agree a reasonable change before carrying out additional work, except where immediate action is reasonably necessary for safety.

8.6 We may postpone external installation where weather or environmental conditions could affect safety, adhesion, curing or finish. A weather-related postponement is not a breach of contract.

9. Surveys, surfaces and vehicles

9.1 Our surveys are limited to areas that are reasonably visible and accessible at the time. We do not undertake destructive investigation unless expressly agreed. If the Customer supplies dimensions, they remain the Customer’s responsibility.

9.2 The Customer is responsible for ensuring walls, panels, paint, render, glass, masonry, fixings, electrical supplies and other substrates are sound, suitable and properly prepared unless substrate assessment or preparation is included in our scope. Additional repairs or preparation identified during work may be charged.

9.3 Before vehicle graphics or wrapping, the Customer must provide a clean, dry vehicle and disclose repainting, body repairs, corrosion, damaged lacquer, poor paint adhesion, ceramic coatings, waxes, aftermarket parts and other conditions that may affect adhesion or removal. We are not responsible for failure of an existing paint finish or undisclosed repair, except to the extent caused by our negligence.

9.4 Wraps and graphics may require joins, inlays, relief cuts and exclusions around difficult shapes, trims or damaged areas. Their appearance and service life depend on the vehicle, preparation, material, exposure, cleaning and use. They are not a substitute for paint repair or a guarantee against stone chips, corrosion or existing defects.

10. Materials, colour and tolerances

10.1 Samples, visuals and descriptions are indicative. Natural materials, recycled materials, print, paint, vinyl, acrylic, timber, metals, lighting and manufactured components may show reasonable variations in colour, grain, texture, sheen, translucency, dimensions and finish between batches and over time.

10.2 Exact colour matching cannot always be guaranteed across different materials, printers, screens, lighting conditions, production methods or batches. Industry-standard production and installation tolerances apply unless a particular tolerance is agreed in writing.

10.3 If a specified product becomes unavailable or unsuitable, we may propose a reasonably equivalent alternative. We will obtain approval before making a substitution that materially changes appearance, performance or price.

10.4 The Customer must follow any cleaning, maintenance, operating and inspection instructions we provide. Expected service life is an estimate, not a guarantee, and depends on environment, exposure, usage and maintenance.

11. Risk, ownership and storage

11.1 Risk in goods passes to the Customer on delivery, collection or completion of installation, whichever applies. If the Customer delays receipt after we have notified it that goods are ready, risk passes when delivery or collection should reasonably have taken place.

11.2 Legal title to physical goods does not pass until we have received all amounts due under the relevant contract. Until then, a Business Customer must keep the goods identifiable, properly stored and insured and must not sell, charge or dispose of them.

11.3 If completed goods are not collected or cannot be delivered or installed because of Customer delay, we may charge reasonable storage after 14 days’ notice. If goods remain uncollected for 90 days, we may, after giving a further 14 days’ written notice, dispose of them or, where practicable, sell them and apply the net proceeds against the sums and costs due.

12. Quality, defects and warranties

12.1 We will supply goods of satisfactory quality and provide services with reasonable care and skill, subject to the contract specification, applicable statutory requirements and the characteristics of bespoke manufacture.

12.2 If our work does not comply with the contract, the Customer must give us a reasonable opportunity to inspect and, where appropriate, repair, replace or re-perform the affected part. If that is not possible or proportionate, we may offer an appropriate price reduction or refund.

12.3 Unless caused by our breach, warranties do not cover normal wear and tear, accidental or malicious damage, misuse, incorrect cleaning, lack of maintenance, unauthorised alteration or repair, substrate or structural movement, water ingress from another source, extreme conditions, Customer-supplied materials or designs, or failure to follow instructions.

12.4 Manufacturer or supplier warranties are subject to their own conditions. Where permitted and reasonably practicable, we will pass the benefit of an applicable warranty to the Customer or assist with a valid claim.

13. Digital, electrical and interactive elements

13.1 Where a project includes software, screens, sensors, lighting, mechanical components or other interactive elements, the quotation will identify the included functionality, content, hardware, commissioning and support. Connectivity, third-party subscriptions, network access, power and ongoing content updates are excluded unless stated otherwise.

13.2 No digital or mechanical system can be guaranteed to operate without interruption. We are not responsible for third-party platform changes, internet or network failure, Customer systems, unsupported modifications, cyber incidents outside our reasonable control or discontinued third-party products, but we will provide the support expressly included in the contract.

14. Project photography, portfolio use and publicity

14.1 Copyright and all other intellectual property rights in photographs and video created by us or on our behalf during design, manufacture, installation or after completion remain ours unless agreed otherwise in writing. Ownership of the physical finished goods is dealt with separately in clause 11 and is not affected by this clause.

14.2 Unless the Customer gives us a written confidentiality, embargo or no-publicity instruction before work begins, we may photograph or film the production process and completed work and may use non-confidential images, the Customer’s business name and logo, and a general project description in our portfolio, website, social media, showreels, press releases, case studies, presentations, tender submissions, exhibitions and award entries.

14.3 We will not intentionally publish confidential pricing, security or access information, personal contact details, unpublished commercial information or identifiable individuals without an appropriate lawful basis and, where required, permission. We will take reasonable steps to avoid implying an endorsement beyond the fact that we supplied the project.

14.4 The Customer must tell us before photography or publication about site rules, brand approval procedures, safeguarding concerns, launch embargoes or third-party restrictions. We will reasonably comply with agreed written restrictions. A later request to remove or stop future use will be considered reasonably, but cannot always reverse material already printed, published, distributed or entered for an award.

14.5 For clarity, these publicity permissions do not authorise us to sell or license the Customer’s logo or project content as a standalone asset, and do not constitute consent to send electronic direct marketing to an individual.

15. Confidentiality and personal information

15.1 Each party must keep the other’s clearly confidential commercial, technical and financial information confidential and use it only for the contract. This does not apply to information already lawfully known, in the public domain other than through breach, independently developed, received lawfully from another source, or required to be disclosed by law.

15.2 We process personal information in accordance with applicable data-protection law and our privacy notice. We may retain quotations, correspondence, approvals, production records, invoices and project information for legitimate business, warranty, safety, insurance, tax and legal purposes and will not keep personal information longer than reasonably necessary for those purposes.

15.3 Where a project requires us to process personal information on the Customer’s behalf beyond ordinary business contact and administration, the parties will put in place any additional data-processing terms required by law.

16. Liability

16.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of the terms implied by law as to title, or any liability that cannot lawfully be excluded or limited.

16.2 Subject to clause 16.1, we are not responsible for loss caused by inaccurate Customer information, Customer-approved errors, Customer-supplied designs or materials, unsuitable undisclosed surfaces or vehicle condition, failure to obtain permissions, unauthorised alteration, misuse, lack of maintenance, or delay or failure caused by matters outside our reasonable control.

16.3 For Business Customers only, subject to clause 16.1, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, contracts, anticipated savings, opportunity, goodwill, reputation or data, whether direct or indirect. The Customer is responsible for maintaining appropriate backups of digital content and systems.

16.4 For Business Customers only, subject to clause 16.1, our total aggregate liability arising from a contract, whether in contract, tort including negligence, breach of statutory duty or otherwise, will not exceed the total price paid or payable under the contract giving rise to the claim.

16.5 The limitations in this clause do not reduce any remedy that a Consumer is entitled to under applicable consumer law.

17. Events beyond our reasonable control

17.1 We are not liable for delay or failure caused by an event beyond our reasonable control, including severe weather, flood, fire, epidemic, labour dispute, transport disruption, utility or communications failure, cyber incident, supplier failure, material shortage, import restriction, government action, civil emergency or site closure.

17.2 We will notify the Customer where reasonably practicable and will take reasonable steps to reduce the effect. Time for performance will be extended for the period reasonably required. If the event prevents a substantial part of the contract for more than 60 days, either party may end the affected part by written notice; the Customer must pay for work completed and non-cancellable commitments up to termination.

18. Suspension and termination

18.1 Either party may terminate the contract by written notice if the other commits a material breach and, where it can be remedied, fails to remedy it within 14 days after written notice requiring it to do so.

18.2 We may suspend or terminate immediately if the Customer does not pay an undisputed amount when due, becomes insolvent or unable to pay its debts, refuses safe or lawful access, or requires us to act unlawfully or unsafely.

18.3 On termination, all amounts for work completed, goods manufactured, materials and services committed, storage and other accrued charges become due. Clauses intended to continue, including those concerning payment, intellectual property, publicity, confidentiality, liability and governing law, remain effective.

19. Complaints and dispute resolution

19.1 Please raise any concern promptly with the project contact or email hello@morecreativesolutions.co.uk, providing the project reference, details and relevant photographs. We will investigate and aim to agree a practical resolution.

19.2 Before starting court proceedings, Business Customers and we will try in good faith to resolve a dispute through a discussion between senior representatives and may agree to mediation. This does not prevent either party seeking urgent relief or pursuing an undisputed debt.

20. General

20.1 The Customer may not assign or transfer the contract without our prior written consent, not to be unreasonably withheld. We may assign the right to receive payment and may subcontract performance in accordance with clause 2.6.

20.2 A delay or failure to exercise a right is not a waiver. If any provision is invalid or unenforceable, it will be adjusted or removed only to the minimum extent necessary and the remaining provisions will continue.

20.3 The contract contains the entire agreement about its subject matter and replaces earlier discussions or representations, but this does not limit liability for fraud. A change to the contract must be agreed in writing by authorised representatives.

20.4 No person other than the parties has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999.

20.5 Notices relating to breach or termination must be in writing and sent by hand, pre-paid post or email to the address or authorised contact stated in the quotation or most recently notified. An email is treated as received on the next business day unless the sender receives a delivery failure notice.

20.6 The contract and any non-contractual dispute are governed by the law of England and Wales. For Business Customers, the courts of England and Wales have exclusive jurisdiction. A Consumer may bring proceedings in any court available under mandatory consumer law.

END OF TERMS

More Creative Solutions Limited | Company No. 12522953